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Feb 4

Your voice on social media

David Leavitt

Social Impact is attending Social Media Week in New York. We'll be sharing some insights from this conference here on this blog.

When an organization engages in conversation on social media sites, it is important to let the voice come from the individuals within the organization. That was the lesson today at Social Media Week.

As an example, Meebo CEO Seth Sternberg called out Best Buy’s @Twelpforce team, in which tweeting Best Buy employees help customers and offer technology advice. (We work with Best Buy, although not on this project.) Rather than speak as “Best Buy The Electronics Retail Giant,” each tweet comes from an individual within the company.

We all respond better to other people than to faceless voices. The lesson is that personal attention is what fosters more engagement in the social media space. 

 

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